Terms and conditions of sale

The services are offered by NAAMA LTD, trading under the brand Studio Namma, registered under number 51-843-2974, whose registered office is located at [full registered office address to be completed] (hereinafter “Studio Namma” or “the Provider”).

• Publication director: Gabriel Schemoul
• Contact: hello@studionamma.com
• [Intra-Community VAT number, if applicable, to be completed]

These Terms apply to any order for a web traffic acquisition package placed by a business or individual customer (hereinafter “the Customer”) from the offer presentation page. They prevail over any other document, unless otherwise agreed in writing and in advance by Studio Namma.

The Customer declares that they have read these Terms and accepted them by ticking the box provided for this purpose before confirming their order.

Studio Namma offers a qualified web traffic acquisition service: the Provider directs a defined volume of visitors matching the agreed targeting to the website specified by the Customer.

Each package includes:

• geographic targeting (countries, cities and, where applicable, a radius around a city), up to the number of cities provided for in the package;
• audience targeting: consumers (B2C), businesses (B2B) or both, according to the available criteria;
• weekly reporting;
• an onboarding meeting, in French or English;
• the traffic guarantee described in Article 9.

The targeting criteria actually available are confirmed to the Customer during the onboarding meeting. Studio Namma does not guarantee any commercial result: the service relates to the volume of qualified visitors and not to a number of leads, sales or conversions, nor to the website’s ranking in search engines.

The packages offered are as follows:

• Starter: 2,000 qualified visitors, 1 targeted city — $499
• Premium: 5,000 qualified visitors, 3 targeted cities — $900
• Master: 10,000 qualified visitors, 5 targeted cities — $1,499

Each package is a one-off service (“one shot”): it is neither a subscription nor tacitly renewed. A new campaign requires a new order.

Prices are stated in US dollars [excluding taxes / including all taxes — to be specified]. Studio Namma reserves the right to change its prices at any time; the applicable price is the one displayed at the time of the order.

Orders are placed online according to the following steps:

• selection of the package and definition of the targeting in the configurator;
• entry of the Customer’s contact details;
• acceptance of these Terms;
• secure payment on the payment page of our provider Stripe.

The order becomes final upon receipt of payment. A summary is sent to Studio Namma, which contacts the Customer to arrange the onboarding meeting and validate the targeting.

The price is payable in full when ordering, by bank card or any other method offered on the Stripe payment page. Payment data is processed exclusively by Stripe; Studio Namma has no access to it.

An invoice is sent to the Customer by email [invoicing timeframe and terms to be specified].

After payment, Studio Namma arranges an onboarding meeting with the Customer in order to validate the targeting (geographic areas, audience type, criteria). The campaign is launched after this validation, on the date communicated to the Customer.

The volume of visitors provided for in the package is delivered over a delivery period of [duration to be specified, for example 30 days] from the launch (the “Delivery Period”).

Any change to the targeting requested by the Customer after the launch will be reviewed by Studio Namma and may postpone the end of the Delivery Period.

The Customer undertakes to:

• provide accurate and up-to-date information, in particular the address of their website and their targeting criteria;
• keep their website accessible and functional throughout the Delivery Period;
• hold all necessary rights to the website and its content, and not promote any content that is unlawful, misleading or contrary to public morality;
• not modify or remove, during the Delivery Period, the tracking elements put in place to measure traffic, without informing Studio Namma.

Studio Namma reserves the right to refuse or suspend a campaign relating to a website whose content is unlawful or contrary to these Terms; in such a case, the sums corresponding to the unperformed part are refunded [to be validated].

Studio Namma undertakes to deliver the volume of qualified visitors provided for in the package ordered during the Delivery Period.

If this volume is not reached by the end of the Delivery Period, the Customer may obtain a refund of the portion of the price corresponding to the undelivered visitors, calculated on a pro rata basis [or: a full refund — to be decided]. For example, for a Premium package (5,000 visitors, $900) that delivered 4,000 visitors, the refund amounts to $180.

To benefit from this guarantee, the Customer sends their request to hello@studionamma.com within 30 days of the end of the Delivery Period. The refund is made within 14 days, using the payment method used for the order.

The guarantee does not apply where the volume could not be delivered due to:

• unavailability or malfunction of the Customer’s website;
• the modification or removal, by the Customer, of the traffic tracking elements;
• a change to the targeting at the Customer’s initiative during the campaign;
• a breach by the Customer of their obligations under Article 8, or a case of force majeure.

The guarantee relates exclusively to the volume of qualified visitors. It does not cover the number of leads, sales, conversions or the website’s ranking in search engines.

The volume of visitors delivered is measured by Studio Namma [specify the tool and counting method]. These figures are authoritative for the application of the guarantee. The Customer receives a report every week during the Delivery Period.

Discrepancies may exist with the Customer’s own analytics tools (ad blockers, cookie consent, filters, configuration), without this calling into question the reference measurement.

Business Customers do not benefit from the right of withdrawal provided for by the French Consumer Code.

Consumer Customers have a period of 14 days from the order to exercise their right of withdrawal, by notifying hello@studionamma.com. If they expressly request that the campaign be launched before the end of this period, they acknowledge that the right of withdrawal can no longer be exercised once the service has been fully performed, and that in the event of withdrawal during performance, they remain liable for the amount corresponding to the service already provided [to be validated].

Studio Namma is bound by an obligation of result with regard to the volume of visitors provided for, under the conditions of Article 9, and by an obligation of means for the rest of the service.

Studio Namma cannot be held liable for indirect damage (loss of revenue, customers, reputation, etc.). In any event, its total liability is limited to the amount paid by the Customer for the order concerned [to be validated].

The information entered in the configurator (contact details and targeting) is used by Studio Namma to process the order, arrange the onboarding meeting and monitor the campaign. Payment data is processed by Stripe.

The Customer has the right to access, rectify, erase and object, which they may exercise at hello@studionamma.com. For more information, see Studio Namma’s privacy policy: https://studionamma.com/legal.

The materials provided by Studio Namma (reports, methods) remain its property. The Customer has a right to use the reports for their internal needs.

Neither party may be held liable for a failure resulting from a case of force majeure as defined by case law. The obligations are then suspended for the duration of the event; if it lasts more than 30 days, either party may terminate the order, with the sums corresponding to the unperformed part being refunded.

Studio Namma may amend these Terms at any time. The applicable Terms are those in force on the date of the order.

These Terms are governed by [French law — to be confirmed in light of the registered office of NAAMA LTD]. In the event of a dispute, the parties will seek an amicable solution before taking any legal action.

Failing an amicable agreement, any dispute with a business Customer will be submitted to the competent courts of [Paris — to be confirmed]. Consumer Customers may use a consumer mediator free of charge [mediator’s contact details to be completed].